Overview
Respond, a product suite enables companies to quickly and easily capture and analyze complaints and customer and employee feedback to drive business change, reduce customer dissatisfaction and improve profitability.
Respond provides organizations with a scalable complaint and feedback management infrastructure designed specifically to improve the problem resolution process, enhance the customer experience and drive business process and service improvements through timely and accurate Management Information.
Improving the Customer Experience to build a better business
• CDC Respond is an enterprise product suite of packaged applications designed specifically for complaint and feedback management. Our deep understanding of the customer feedback process enables us to provide a foundation that extends and improves customer service across the organization, empowers frontline staff to resolve issues at first contact, enhances efficiency and drives change programs.
• Open up your communication channels: Your customers will choose which channels they use to interact with you, but regardless of how they want to communicate, they’ll expect consistency and quality of service to be at the same high level across the organization. CDC Respond can empower your frontline employees, enabling them to capture and resolve issues at the frontline and give access to the data when they need it, regardless of the initial customer contact point.
• Ensuring efficiency and transparency: CDC Respond enables more efficient feedback and complaints management, providing an efficient, transparent process across the organization to boost productivity and deliver cost-savings, while improving the customer experience.
• Knowledge is insight: CDC Respond provided powerful management information from the complaints and feedback process to help you understand your customers’ requirements and desires better - so you can deliver products and service that are beyond their expectations and reduce the volume of complaints by addressing the root-cause of issues.
What makes Respond unique?
• An enterprise product suite built from our knowledge and experience, consisting of packaged applications, which are easily configured to meet your organizational requirements.
• Role-based applications to suit diverse user populations ensuring the end-to-end complaint and feedback management; capture, process, reporting and analysis.
• Applications spanning all customer touch points and communication channels across the enterprise for the collection of feedback; front-office, back-office and customer self-service.
• Regulatory and industry specific best practice complaint management processes encapsulated into a standard product.
• CDC Respond can fix the symptoms of problems, through excellent individual complaint management and resolution.
• And fix the cause of problems through analysis of root cause and evidence for change projects and organizational learning.
Pivotal Customer Relationship Management Software
Pivotal CRM software offers CRM solutions tailored for following industry
1. Financial Services
2. Healthcare Insurance
3. Home Building & Real Estate
4. Legal Services
5. Manufacturing
6. Medical Device Manufacturing
7. Municipal Government
8. Regulated Management
9. Senior Living
10. Telecommunications
11. Training & Course Management
Pivotal CRM software solutions offer a broad range of customer relationship management features built to fit the way you do business.
1. Sales Force Automation (SFA)
2. Marketing Automation
3. Service Automation
4. CRM Partner Management
5. Social CRM Solutions
6. CRM Analytics
7. Mobile CRM Solutions
Pivotal CRM Financial Software for Financial Services
As organizations in the financial services industry look for new growth opportunities and react against increasing commoditization, many are realizing that their most valuable assets are their clients and relationships.
Forward-thinking financial services firms are looking to strategic client relationship management (CRM) software to help them differentiate their offerings and build client loyalty in a competitive market.
To support new customer-driven business strategies, they are turning to Pivotal CRM software for Financial Services to help them realize new business efficiencies and deliver superior service to their clients—profitably.
Pivotal CRM for Financial Services software offers comprehensive, integrated, industry-specific capabilities that increase insight into operational performance, streamline processes across the value chain, and improve responsiveness to client demands.
With discrete Financial Services CRM offerings for institutional asset management, mutual fund wholesaling, capital markets, private banking/wealth management, and commercial banking, Pivotal CRM for Financial Services puts critical relationships at the core of organizational strategy in a way that fits the unique business processes of financial services firms.
Pivotal CRM is Tailored for Institutional Asset Management
Get deep insight into client needs, preferences, and influencers and accelerate multi-step processes.
Mutual Fund Wholesaling
Develop a deep understanding of broker profitability, strengthen broker relationships, and streamline business processes.
Capital Markets
Manage investment banking opportunities and relationships and help sales, trading, and research apply superior client knowledge.
Private Banking/Wealth Management
Gain deep insight into client needs, households, preferences, and influencers.
Commercial Banking
Automate multi-step processes, track performance, and collaborate better as a team
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